When faced with a device that isn't functioning as expected, performing a reset can be an effective solution to restore your KIWI 1 Pen's proper operation. ​

Please carefully follow these steps to execute a full reset procedure:

1. Inserire la Pen nel Powerbank:

Ensure that the Pen is correctly inserted into the Powerbank. This is the crucial first step for the reset.

2. Collegare il Cavetto di Alimentazione al Powerbank:

Connect the power cable to the Powerbank. This ensures that the Pen is powered during the reset procedure.

3. Premere il Tasto Soft-touch rapidamente 10 volte fino alla prima vibrazione:

Now, quickly press the Soft-touch button on the Pen 10 times in a row. Count the presses until you feel the first vibration. This is an important signal during the reset process.

4. Premere rapidamente altre 5 volte fino alla seconda vibrazione:

Press quickly another 5 times until the second vibration:

At this point, the reset of your KIWI 1 Pen will have been successfully completed.

Check if the device now functions as expected. If the issue persists despite the reset, it may be necessary to proceed with replacing the device.

It is crucial to follow these steps carefully to ensure a correct reset. Resetting is a useful method for addressing minor issues and restoring your device's functionality. However, if the problem persists even after the reset, we recommend contacting our customer support service for further assistance and to assess whether replacing the KIWI 1 Pen is necessary.

To discover how to contact our customer support service, click here.