Your journey with KIWI is about to begin
4 simple steps to start using your KIWI
1. Fill your first Pod
After opening the packaging, take the Pod out of the box, open the silicone cap of the Pod, fill it with the liquid of your choice, and close the silicone cap again.
2. Wait 10 minutes
Make sure the Pod and Pen are dry and free of liquid residue and once you have verified this, insert the Pod into the Pen. Wait 10 minutes for the liquid to moisten the Pod, avoid taste alterations, and start your experience using KIWI.
3. Charging procedure
Recharge the Pen with the original KIWI kit and be careful not to use the Pen while recharging via the cable to avoid possible device problems. You can also recharge the Pen by connecting it to the KIWI Powerbank, which allows you to use it even during the recharge phase.
4. Now you can start using your KIWI
Remember that when the K lights up red, it means that the Pen battery is running low and you need to recharge it.
Take care of your KIWI
The attention and care of your KIWI is the basis for a longer life of the device.
Change the Pod regularly
Pods need to be replaced regularly to maintain the same flavor level. But when is it time to change the Pod? Usually, the Pod must be replaced every 60ml of liquid. You will understand when to change it when the perceived taste level is lower than the initial one.
Remove the Pod when traveling by plane
Removing the Pod during air travel is recommended because the change in pressure could cause liquid leakage and therefore damage the Pen.
Use the Pen Cap to protect your Tips
Speaking of the protection of the Tips, let's talk about the latest product launched by KIWI, the Pen Cap. This product which comes from constant company innovation and priority listening to KIWI customers, allows maximum hygiene and protection of the Tips thanks to the 100% material silicone.
Avoid high temperatures
A fundamental tip to avoid problems with your KIWI is not to expose it to high temperatures, these could overheat the device and damage the liquid inside the Pod.
Store KIWI in clean and hygienic spaces
When you are not using the KIWI, the way and place in which you keep it is very important. Try to avoid dirty and dusty spaces. Dust is certainly the main enemy, it can damage the Pen and impregnate your cotton Tips making them unusable.
Pay attention to the Pin of the Powerbank
Liquid leaks can lead to oxidation of the Pins on the Powerbank. Always maintain maximum hygiene on your Powerbank to prevent oxidized Pins from being damaged and detached completely. If you are aware that your Pod needs to be changed and therefore there is the possibility of liquid leakage, do not connect the Pen to the Powerbank.
Avoid detaching and reattaching Pen and Powerbank repeatedly
Repeatedly connecting and disconnecting the Pen and the Powerbank many times can lead to contact malfunctions. We, therefore, recommend that you connect and disconnect your Pen only when it is necessary for your experience.
To protect the device use the KIWI Silicon Case
A fundamental accessory that was created to better protect your Powerbank is the Silicon Case. Thanks to the silicone material, it protects the device from scratches and falls. In addition to the great utility, the new Silicon Case allows you to create many aesthetic combinations thanks to the availability of eight colors.
Use official KIWI cable and power supply
Together with your Starter Kit or your Pen you will find the official KIWI cable and power supply, use these to charge your KIWI and preserve the battery status of your device. The hygiene and safety of your KIWI ensures a very high-quality experience.