If you've encountered that your KIWI Pen won't turn on, don't worry, there are several solutions you can try before calling our customer care. Here's what to do:
Check the Pen's battery:
The most common cause of the problem could be the low battery. Make sure to check the charge level of your KIWI Pen. If the battery is depleted, connect the Pen to the official KIWI charger or use the KIWI Powerbank to recharge it.
Clean the connectors:
Ensure that the connectors of both the Pen and the Powerbank are clean and free from residues. The buildup of dirt, liquids, or dust can hinder proper connection. Use a dry cloth or the official KIWI Clean Stick to gently clean the contact pins.
Avoid liquids and dust:
Ensure that you keep your KIWI Pen and its USB-C charging station protected from liquids, dust, and dirt. The entry of such elements can lead to operational issues.
If, despite these steps, your KIWI Pen still doesn't turn on or encounters problems, we recommend contacting our customer support center. We are here to help you resolve any technical issues you may encounter.
For further details on how to contact our customer support service, click here.