If your Powerbank is unable to properly charge your KIWI Pen, one of the possible reasons could be oxidation or the presence of contaminants on the Powerbank's pins. To rule out this possibility and restore full functionality to your device, follow the procedure below carefully:
What you need
- A soft and clean cloth or a disinfected disposable wipe.
- Denatured alcohol or an electrical contact cleaner.
Dampen the Cloth or Wipe: Begin by dampening the cloth with denatured alcohol or the electrical contact cleaner. Ensure that the cloth is moist but not excessively wet.
Clean the Powerbank's Pins: With the cloth between your fingers, gently rub the Powerbank's pins. This will help remove any dirt or buildup that may obstruct proper contact between the Powerbank and the Pen.
Remove Residue: Next, use a dry cloth to remove any remaining residue. Make sure the pins are dry before proceeding with use.
It is essential to perform this operation gently to avoid damaging the Powerbank's pins. This simple cleaning procedure can often resolve charging issues caused by contaminants or oxidation on the contacts.
Is the Malfunction Persisting?
If, despite cleaning, the charging problem persists even after at least 12 hours from the procedure, we invite you to contact our customer support center. Our team will be ready to assist you further.
To learn how to contact our customer support service, click here.