If you find yourself in an unfortunate situation where the item received does not match the ordered one, we want you to know that we are here to resolve the situation in the best possible way. Your satisfaction is our priority, and we will do everything we can to correct the error.
When you contact us to report a problem regarding an order from our site, our Customer Service team is ready to listen carefully. We will collect all the necessary information to understand the nature of the problem. In particular, there are some basic details that will help us to solve the situation quickly and effectively.
We will need your order number, email, and full name to locate your purchase in our system. In addition, our experts can kindly ask you to send us photos of the external package and its contents. This will help us to accurately assess the situation and take the necessary measures to correct the error.
Keep everything you got
In case of an empty package or a discrepancy between the item received and the one ordered, please do not throw anything. Keep the package, the item received, and all packaging materials. These items may be required for further investigation or to facilitate the return or replacement process.
We are aware of the importance of receiving what you have ordered and will do our best to solve any problem as quickly and accurately as possible. Your feedback is valuable to us, and we are committed to maintaining our high standards of service. Welcome to contact us if you need support. We are here for you.