To make it easier for you to replace your device, we offer several options to ensure a smooth experience. You can request a replacement through the Service Center, the official KIWI Store, and our dedicated Call Center.
Replacement via Service Centers and KIWI Store
If you choose the Service Center, the replacement can take place immediately. However, the timing may vary depending on the availability of the desired color at the center. Meanwhile, at the official KIWI Store, you can be sure to find all the color options available to you, further simplifying the replacement procedure.
Replacement by Call Center service
If you prefer to request a replacement through our call center, we guarantee a fast and efficient process. Generally, the replacement will be made within a period between 2 and 4 working days from your request.
Choose the option that best suits your needs and timing. We are committed to making the replacement process as smooth as possible so that you can have your device back in perfect condition soon. Your satisfaction is our priority, and we are here to ensure you a reliable and timely service.