When purchasing a KIWI Spark device, it’s important to understand how the warranty works so you're prepared in case of malfunctions or technical issues.
Who should you contact for warranty support?
The KIWI Spark warranty must be handled exclusively by the retailer where the product was purchased. In case of manufacturing defects or technical problems covered under warranty, you should contact the store directly. They are responsible for initiating the process for replacement or assistance.
If you experience difficulties with the retailer, it’s essential to clarify that warranty management is the responsibility of the point of sale, and all support or replacement requests must start from there.
Do you need to register the device?
Unlike KIWI 1 and KIWI 2 models, KIWI Spark does not have a serial number, and there is no registration process for the device. This means you do not need to register the product to access the warranty.
What does the warranty cover?
As required by law, the warranty covers manufacturing defects and technical faults not caused by misuse or normal wear and tear. To make a warranty claim, it’s essential to:
1. Keep the receipt or proof of purchase;
2. Contact the retailer in case of issues;
3. Follow the usage guidelines provided by the manufacturer.
In summary
If you encounter an issue with your KIWI Spark:
1. Contact the store where you purchased the device;
2. Describe the issue and include proof of purchase;
The retailer will initiate the warranty process with our support.
Reminder: KIWI cannot manage the Spark warranty directly, as it is tied to the retailer. We work closely with our authorized partners to ensure an efficient and fair service that respects consumer rights.